سياسة
الخصوصية

Information collected by the website

When a user submits the website consultation form, we collect their name, phone number, study level, and preferred destination. The request is stored in the website lead database so the Yildiz team can respond, manage the consultation, and record its follow-up status and related notes.

After the request is recorded, the website opens a prepared WhatsApp message. Sending it inside WhatsApp remains the user’s choice.

Local mobile-app data

The app stores interface language, saved universities, and application-plan checklist progress locally on the user’s device. The app does not send this data to Yildiz or a Yildiz-operated server. Users can erase it from the in-app Privacy screen or by deleting the app.

Consultation preparation in the app

Users may enter a name, phone number, study stage, and destination to prepare a consultation message. The details remain temporarily in memory and are not stored or sent automatically. A prepared WhatsApp message is not sent until the user presses Send. A caller number or email address may be visible to Yildiz when the user chooses those services, according to their settings.

How we use information

Optional contact details are used to answer consultation requests, provide study-abroad support, follow up requests, and organize customer service. We do not sell personal data or use it for targeted advertising or cross-app tracking.

Services and providers

The website uses the hosting and database services needed to operate and secure consultation requests. At the user’s choice, the website or app opens WhatsApp, phone, email, Yildiz websites, and official university websites. Their operators’ terms apply. The hosting provider may process standard technical information such as IP addresses and security logs to deliver and protect the website.

Retention and deletion

The app does not create user accounts. We retain optional consultation requests and communications for no longer than 24 months after the last meaningful interaction, unless earlier deletion is validly requested or a legal or service-contract obligation requires longer. Access, correction, or deletion can be requested by email. Reasonable identity verification may be required.

Security and children

We use reasonable safeguards for the lead database and company communications and restrict access to authorized people. No electronic method is completely secure. Our services are not directed to children under 13. Minors should involve a parent or guardian before sharing contact details where local law requires it. The app asks users to confirm that they are 18+ or have parent/guardian permission.

Changes and contact

We may update this policy when website or app features or data practices change. The revised effective date will appear here.

Yildiz Education
Fifth Settlement, New Cairo, Egypt · Başakşehir, Istanbul, Türkiye
ahmedramy782001@gmail.com